WOW what attention to the customer/end user!!
After reading the specs and other documentation about the Hiblow HP-40 I was definitely happy it was being used on my septic system instead of other manufacturer units. However I had questions and sent Hiblow an email and was completely blown away at how fast Mike responded and how much detail they provided!! I am a technical and detail oriented person and was so surprised at how much information they offer on their product. That obviously is a sign of their confidence in what they manufacture and sell.
EJS Royse City, Texas HP-40 aerator unit
Back up and running in no time
Technical support and customer service was top notch when my unit had stopped working. It had ran seamlessly for 2 years and then after I had my tank cleaned, it had stopped working. After calling to ask what the possibility could have been, I found out that the back pressure with the unit probably caused my issue due to the tank having less black water in the tank, causing the pump to work extra hard wearing the diaphragm out. I ordered the rebuild kit and installed. Once I had it rebuilt and reset the safety switch, it is back running like the day I bought it. The guys from support both helped me troubleshoot the unit and made purchasing the rebuild kit very easy. I give these fine folks a A++ in what a company and product should be.
JP Illinois Hp80
Great customer help
Great product and great customer support. Thank you!
Lap Tulsa, OK HIBLOW HP-80-0117
Super Customer Service
Great customer service by phone or email. Extremely helpful and responsive replies.
Gary W Cobden, Illinois Hiblow 100
Excellent Advice and Assistance
I’ve been rehabilitating my pond with aeration via a HiBlow XP80, 100′ of PVC, 60′ of weighted airline and a diffuser. I needed to know if I could step down from the 3/4″ PVC to 5/8″ weighted airline the final 60′ to save some $$$. Mike was very helpful, he provided me my estimated friction loss, PSI, and final CFM or L/min letting me know that my setup would work fine for my pond application. His responses were prompt and easy to understand. Mike saved me a lot of confusion on my part. Thanks Mike
Craig H. Oklahoma City 5/8″ weighted airline
Great service.
Wow. A company with actual, intelligent customer service is almost unheard of today but you have it. Many thanks to Mike and Kyle for the helpful advice on pond aeration!
Mark
Mark Central Ohio HP-80
You guys were great and the HP-80 is already kicking butt
Thanks very much for setting me up on my pond aeration project. You guys were great and the HP-80 is already kicking butt. I hadn’t measured the distance when I talked to Mike but had when I talked to the distributor. Ended up at about 425′ total including the weighted section, and it’s pushing lots of air, already making a dramatic difference in my pond.
Thanks again, I really appreciate it and I’d gladly recommend you guys and that beast of an air pump etc. to anyone facing a similar situation including the distance.
Joe B.
Bad Solenoid
I’m am writing this email in hopes that it reaches the highest level of management at HIBLOW USA. I want to thank both MIKE and KYLE for their professionalism, outstanding customer service and knowledgeable technical support. HIBLOW USA is fortunate to have these team members representing their company.
Respectfully, Zach Long
Zach Long Fort Worth, Texas AKH50 – DUAL PORT
Best service and product
Great product and as the ad says long lasting! Just worked with MIke at HIBLOW and he was fantastic and his customer service was outstanding. In todays fast pace he took the time to help me with all my questions and he is an asset to the company. Would highly recommend both him and their products.
Randy Duvall WA. HP 80 Septic aeration compressor
Thirteen Years of Daily Performance
I have used HiBlow septic aerators for more than thirteen years. They have never failed , running 24/7 for all that time. I just got a new one, as the current one is now 3 years old and needed new diaphragms for best performance. I’ve also had a couple of contacts with HB online help and never had a problem with the responses. Thank you for making such a great product line. I do recommend the units with alarms attached as that is a great safety feature.
JB Garden Ridge, TX
Happy Farm in Arizona
We have two farm ponds, and both were seemingly overrun with algae, and we had no idea how to fix it. Well the folks at Hiblow came up with the perfect solution. They sized the pumps for us. Then gave us the expert guidance on the installation.
We are happy to report that after just a few weeks, the pond algae is about 90% cleared up.
The pumps are quiet, and were easy to install, and their staff members were available with helpful advice and encouragement every step of the way.
All in, a very happy outcome, to, what seemed to be an intractable problem!
ShaRu White Tumacacori, AZ, USA HP 60 & HP 80
Exceptional Customer Service
I had questions regarding replacement parts for my Hiblow HP-60 pump, or a replacement pump. I received very prompt attention and I got all of the information that I needed. I love this Hiblow pump has it has been very reliable, and I greatly appreciate the attention to the customer that is offered here. Thanks for all the help!
Karl Idaho Hiblow HP-60 pump
Real customer service!
Many thanks to Mike for understanding the problem I had with the safety switch mechanism (not just the diaphragms & screw, but the complete mechanism for the safety switch), and helping me to locate the necessary part.
Tom H. Kilgore, Texas HP-60 Air Pump
No more Alita pumps or Danners for me
Called y’all today. Very friendly and helpful gentleman answered my question. Pond aerator is connected and giving great “bubbles”.
No more Alita pumps or Danners for me. Thank you!
Absolutely Top Notch Cistomer Service
These guys are great! Best technical support in customer service I think I have ever received from any product or company. Highly recommended I will definitely buy their products again. Thanks Mike for your help and support. Would give you all six stars if I could!
Ken in Oklahoma
Kenneth Gist Oklahoma HP 80
Aerator Skimmer Programming Instructions
My experience with HiBlow septic aerator pumps has proven their durability and ease of rebuild in the field. The customer service department (kudos to Mike) is extremely helpful and fast to respond to questions and parts support. I won’t buy any other pump!
SM in Dallas TX Dallas, TX HiBlow 80 Duo
Excellent customer service
Had an issue with an aerator rebuild kit. Spoke with Kyle, who could not have been more accommodating. He was knowledgeable, professional, and had excellent follow through. I was 100% satisfied with the resolution to my problem and felt Kyle went above and beyond to meet my expectations. Outstanding customer service!!
Karen Dekel Seabrook, SC Aerator rebuild kit
None Better
13 year old unit on 24/7 never rebuilt. Alarm just now.
Simply unbelievable product and quality.
Keith NH HP-80-010A
Toughest pump made
I have had my Hiblow 120LL for about a year, running 24/7. my pump fell in the pond (for a week, I was gone) and after one day, I plugged it in and it still works!! Unreal product. Crazy that thing just fired back up. I could not believe it. Toughest pump made.
Dave Texas
Your products are amazing!
Have bought two aerators in the past and the first one is still working. It’s has been working for the last 5 years. Thank you again, will continue to buy HIBLOW.
Michael
Great customer service
Hiblow located a local supplier for the parts I needed and I was up and running within an hour.
JudyL Yates TX HP80
Excellent service
Excellent service! I needed a replacement for the small brass barbed air hose fitting for the pressure alarm on my Hiblow air pump and got a very prompt response from Mike and a solution to my problem. Thanks!!
KDK FL HiBlow Air Pump
Wow! Unbelievable amount of bubbles. Within 24 hours had a 20 foot radius of clear water. Couple days later I could nearly see the diffuser.
We have an old pond behind our house that was dug in 1987. No maintenance was ever performed on it and every summer it turns into a mess. Decided to do something about it. Found the St. Isidore Farm videos on YouTube and decided the HiBlow pump was the way to go. Called HiBlow a couple times and got great advice from James. I don’t have electric by the pond and he said it would work just fine keeping the pump up by the house and running a long air line. We discussed pump sizes and my best options for the air line. Based on the 120 foot distance to the pond, and a pond depth of around 8 feet, James recommended an HP120LL and provided the names of distributors. To keep back pressure to a minimum he recommended a 1″ ID main air line. I ordered the pump and a diffuser and some 1/2″ ID weighted airline. I built the 120 foot main airline by gluing together 10 foot sections of 1″ ID electrical PVC. I put a barbed fitting on the PVC and to eliminate stress on the pump fitting connected the PVC to the pump with a couple feet of 5/8″ ID vinyl tubing. Used another barbed fitting to connect the other end of the PVC to the weighted air line. Connected the weighted air line to the diffuser and sunk it in the middle of the pond. Then I plugged it in. Wow! Unbelievable amount of bubbles. Within 24 hours had a 20 foot radius of clear water. Couple days later I could nearly see the diffuser. The pump is very quiet. Just a low hum. And it is barely warm to the touch. Can’t wait to see what happens over time. Highly recommend HiBlow for their advice and great product. Thank you James for all of your help!
Rick W. Michigan HP120LL
Needed advice on rehabbing pond, got much more!
Thank you Mike for your most excellent customer service and for your distributor recommendations. I wasn’t sure what I needed but am thrilled with my HP-60 aeration pump, diffuser, and sinking air line. Perfect!
Robert Boatright Cascade, Idaho HP-60
Great Customer Service
I just wanted to thank both Kyle and Mike for their outstanding customer service. They were able to answer all my technical questions regarding pond aeration, which HP Series pumps that would meet our needs and even what peripheral equipment would function best with the pump. I’ll be installing an HP 200 next month and will look forward to sharing the results of their recommendations.
Thanks Guys!
Merritt Indiana HP 200
Incredibly responsive in helping me get my pond aeration going
I had seen the information provided online by St. Isadore’s Farm and decided to give one of these pumps a try, but I had no idea of the mechanics of the set up. I sent a note asking if they did direct sales and ended up, the next day, with a full explanation about pump capacities, a discussion about the distance from my barn to the pond (150 feet) with suggested hose diameter, types, aerator depth ranges, etc., as well as the name of the distributor with the lowest current pump prices for the one I was most interested in. My follow up questions were answered just as quickly. This level of customer service is rare today and should be applauded.
Flanders Field Lott (Westphalia), Texas customer support
Excellent air pump and customer service!!
My HP-100LL has been running 24/7/365 for three years with absolutely no problems!! Prior to installing it, my farm pond would develop a large amount of algae by midsummer. I did some research and discovered the best way to get rid of the algae was to aerate the water. I discovered HIBLOW by watching other people on YouTube constructing similar DIY projects. Three years later, my pond is looking great and I couldn’t be happier with my with HP-100LL air pump. The only maintenance that I’ve done on it is to change the air filter. Recently, after three years of non-stop running, I thought I should replace the diaphragms as preventive maintenance. I contacted HIBLOW and Mike quickly give me the part number for the kit that I would need. He also found me a nearby dealer that offers free shipping. Afterwards, he informed me that it’s not unusual for the diaphragms to last up to 5 years, sometimes more. He suggested that I replace them after they fail. He told me that no harm would come to the pump once the diaphragms failed, because of a built-in safety switch. Thank you for the great advice!
To anyone looking for a great air pump for your farm pond, I highly recommend HIBLOW’s long life (LL) air pumps!
Here’s the video that got me started three years ago:
https://www.youtube.com/watch?v=ciRNQV4gzsQ
Lastly, I would like to thank St. Isidore’s Farm for taking the time to make a video on DIY pond aeration. You’ve saved me a lot of money! Thank you.
R.S. New York HP-100LL
Exceptional quality products, customer service, and support — second to none.
In 16 years, we haven’t had a single issue with the Hiblow line of linear air pumps. We’ve sent them with our (Pirana and Septic Gene) technology to 14 countries and never had a single complaint from our installers and distributors from Africa to the Caribbean to the South Pacific to above the Arctic Circle in Canada. In my opinion they are the best company I’ve worked with in my 55 years as a contractor and owner of a small family business. You can’t find a better group to work with.
Jerry and Justin Fife, Pirana Systems Sonoma County, CA HP and XP Series
Great aerator
Great aerator!
WD Repairs & Services La Vernia, TX HP-80
Very reliable pumps that are easy to service.
Very reliable pumps that are easy to service. Only thing we would change is to go back to the shear-pin switch.
Johnson Aerobic Septic Services Dale, TX HP-80
No warranties in 5 years!
We install 250 systems a year. No warranties in 5 years.
Ray, Melro Concrete Products Conroe, TX HP-80
Great product.
Quiet. Always available.
AerobiTech San Marcos, TX HP-80
Best on the market.
Right now — best one on the market.
J.C. Wager College Station, TX HP-80
The pump is quiet, easy to maintain, and energy efficient.
I bought the HP 80 pump for my farm pond. I’ve had it for about 6 months and it works great! The pump is quiet, easy to maintain, and energy efficient. I had questions about the depth that I could put my diffusers so I contacted Hiblow and Mike responded quickly. Mike was able to answer all my questions in a way I could understand and gave me even more helpful hints that came in handy. Thanks a lot Mike! GREAT JOB!!
Audrey Florida HP-80
We are very happy with the products!
Excellent company! Always fast shipping with a very helpful and friendly staff. We are very happy with the products we use from Hiblow!
The Elite Dock Bubbler, Owner Waterfront Innovations LLC Lake George, NY HIBLOW Punps
One of the best products I have purchased in a long time.
Four year update: Our unit is still going strong on the original diaphragm running 24/7 from the day we installed it (7/27/16). Incredible. Thank you for making what has been one of the best products I have purchased in a very long time.
N.C. HP-100LL St. Isidore’s Farm
Clearer water, little to no algae, and lots more active fish.
Our HIBLOW HP-100LL aerator has been running 24/7/365 and has helped to transform our farm pond. Clearer water, little to no algae, and lots more active fish. It has proven to be a very simple and high efficiency way to improve the aquaculture on our farm.
N.C. St. Isidore’s Farm HP-100LL
You have been invaluable!
As per your suggestion, I purchased 4 medium pore diffusers and raised them to a depth of 5′ 8″ by building a platform out of 1 ½” PVC piping. This elevated height caused the pressure to drop to 3.5 psi and it caused the boil to be more robust. Along with the pressure gauge you suggested, I also added a fan below the Hiblow compressor. The fan is controlled by a thermostat switch that is attached to the outgoing tubing that is a radiator hose the 1st 30″. The switch turns the fan on when the hose is 100 degrees and turns the fan off when the hose cools to 85 degrees. I think I now have the best setup for my situation. Thanks for your help on this matter – you have been invaluable!
Jerry HP-80 California
We have been very pleased with the quality of HIBLOW’s products and service.
We are a wholesale customer, who purchases Hiblow Air Pumps for resale. We receive our orders in record time and in the best condition of any supplier we have. We have been very pleased with the quality of HIBLOW’s products and service.
P.A. Pennsylvania Various Products
Super quiet.
It’s up and running. Super quiet. Love that. Bubbles in the pond so that’s good.
Jeff North Carolina